Shipping policy
Delivery Charges
| Destination | Service | Delivery Time | Cost |
|---|---|---|---|
| UK (mainland) | Royal Mail 48hrs Tracked (Over £40) | 1-3 working days | Free |
| UK (mainland) |
Royal Mail 48hrs Tracked (Under £40) |
1-3 working days | £3.99 |
| UK (mainland) | DHL Next-Day Tracked |
Next working day | £8.99 |
| Channel Islands Guernsey, Jersey & Isle of Man |
Standard Tracked | 3-5 working days | £4.99 |
| Ireland | International Tracked | 3-5 working days | £18.99 |
Brexit Shipping Update: Good news for our EU customers:
We’re now IOSS (Import One-Stop Shop) members, which means any orders from us to EU countries will not incur any additional duties or customs charges. You can shop with confidence, knowing there will be no surprise fees at delivery.
Please note: To qualify for IOSS, the total order value should not exceed €150.
Returns Policy
If you’re not 100% satisfied, return your purchase (with valid receipt/order confirmation) within 30 days and we’ll refund your item cost within 5 working days of receipt. Please include your name, address, order ID and reason for return. We refund only the original item cost, not return postage.
Incorrect or Faulty Items
If your item is faulty or incorrect, we’ll refund the item cost, initial delivery, and recorded return postage (with receipt).
Unhappy Customers (Change of Mind)
Returns for “change of mind” are refunded for the original item cost only, please use recorded delivery as we can’t accept liability for lost returns. Refunds go back to the original card used. Your statutory rights remain unaffected.